Frequently Asked Questions about SavingSmartSM
What is SavingSmartSM?
How do I access these benefits?
Can I cancel my program if I decide it’s not for me?
Can I cancel parts of SavingSmartSM?
Can my whole family use this?
Do gift cards/certificates have expiration dates?
How can I contact you?
How do I change my address on file?
Who are your participating retailers?
Can I return an item after I've paid for it?
What do I do if I forgot my membership ID#?
What is your Privacy Policy?
Is SavingSmartSM website secure?
How do I opt out of receiving future marketing e-mails?
What is your shipping and delivery policy?
What is SavingSmartSM?
SavingSmartSM is a new and exciting program that offers you unlimited savings,
where you'll find great deals on a wide variety of everyday needs and special purchases!
Whether you're shopping for home and family interests or getting ready to circle the globe, you can do it for less with SavingSmartSM.
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How do I access these benefits?
All benefits can be accessed through the SavingSmartSM website. Please refer to each offer for details on how you can save.
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Can I cancel my program if I decide it’s not for me?
Absolutely. You have the right to cancel your membership at any time. There is never an obligation to remain a member.
Just visit our
Contact Us page to send an e-mail or call Member Savings toll-free at 1-877-582-2178.
If you cancel during your trial period, you won't be charged the membership fee.
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Can I cancel parts of SavingSmartSM?
No, SavingSmartSM is a complete package of benefits designed to work together to assist our members.
Unfortunately we cannot separate out specific benefits from the total package.
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Can my whole family use this?
Yes! The members of your immediate family including your spouse, and dependent children who are
living in your household at your current address may take advantage of your membership in SavingSmartSM.
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Do gift cards/certificates have expiration dates?
Expiration dates on gift cards/certificates vary; however gift cards/certificates are typically good for several months
(expiration dates are printed on gift cards/certificates).
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How can I contact you?
Visit our
Contact Us
page to send an e-mail or call Member Savings toll-free at 1-877-582-2178.
If sending an email, be sure to include your name, address and membership ID #. A Member Savings Representative will respond to your e-mail inquiry within 48 hours.
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How do I change my address on file?
Simply visit our
Contact Us page to send an e-mail or call Member Savings toll-free at 1-877-582-2178.
If sending an e-mail, be sure to include your name, membership ID #, old address and new address for the address change.
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Who are your participating retailers?
Our list of participating retailers is long and is constantly growing. For the most up-to-date listing, please visit the benefit category that interests you.
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Can I return an item after I've paid for it?
Gift cards/certificates cannot be returned for a cash refund and also may not be redeemed for cash.
SavingSmartSM is not responsible for gift cards/certificates that are lost and stolen after you receive them.
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What do I do if I forgot my membership ID#?
Visit the
Contact Us page and send us an e-mail or call Member Savings toll-free at 1-877-582-2178.
If sending an e-mail, be sure to include your name and address.
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What is your Privacy Policy?
Click here to read our privacy policy.
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Is SavingSmartSM website secure?
Yes. We use Secure Socket Layer (SSL) to protect your credit card information from unauthorized access.
When you place an order online and provide required credit card information, the SSL scrambles or encrypts your information
before it is sent to us over the Internet. This protects your credit card information
from being read while it is transferred through cyberspace. When we receive
your order, the information is kept encrypted until we are ready to process
your request. In addition, we meet all of the stringent requirements of the Verisign™ security seal for all online transactions.
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How do I opt out of receiving future marketing e-mails?
Sign on using your membership ID #, visit our
Contact Us page, select "Unsubscribe to future marketing" from the drop-down menu, and email us your request.
Please be sure to include your name and membership ID number as well as the email address you would like us
to remove from our distribution list.
Please note, to insure you remain as informed as possible on the status of your membership,
after opting out you may periodically receive emailed communications regarding benefit order confirmations, program updates and upcoming billing information.
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What is your shipping and delivery policy?
Orders for gift cards/certificates are shipped using Standard service,
at no additional charge and will arrive between 7 and 10 business days after your order is processed.
All benefit items other than gift cards/certificates and
movie tickets will be shipped separately using standard service and will arrive between 7 and 10 business days
after your order is processed regardless of shipping method chosen. Such items may include books, CD-ROMs, directories, guides, coupons, etc.
Orders are processed (i.e. packaged and shipped from our facility) within 24 hours of being placed.
Orders of $2,000 or more require a signature upon delivery.
Items ordered directly from third party retailer partners are subject to that retailer's shipping and handling fees and delivery policy.
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